Refund Policy

Made-to-order books

Every Paperkin book is printed for one customer with the name, theme and pages they chose. Because it is made to your specifications and personalized, we cannot take it back or refund it because you changed your mind, and the 14-day right of withdrawal for online purchases in the EU and the UK does not apply to it.

That does not affect what happens if something is wrong with your book or your delivery. Those cases are covered below.

Cancelling an order

You can cancel for a full refund until your book is submitted to the printer. Email founders@loralabs.co with your order number as soon as you can. Once the book has been submitted to the printer, we cannot guarantee cancellation.

Damaged, misprinted or wrong books

If your book arrives damaged, misprinted, with missing pages, or different from what you ordered, email founders@loralabs.co within 30 days of delivery with your order number and a photo showing the problem.

We will reprint and reship the book free of charge, or refund you in full, whichever you prefer. You do not need to send the faulty copy back.

Late or missing parcels

If your book has not arrived 30 days after your order was confirmed, tell us. We will reprint and reship it free of charge or refund you in full, whichever you prefer.

If a parcel is returned to us because the address you gave was incomplete or wrong, we will contact you; reshipping to a corrected address costs the shipping fee again.

What we cannot refund

• A change of mind after printing has started.
• Spelling or content mistakes present in the preview you approved, where the printed book matches that preview.
• Minor screen-to-print color and paper differences within normal print tolerances. This does not exclude defects or a book that differs materially from the approved preview.

How refunds are paid

Refunds go back to the payment method you used, in the original currency and for the amount you paid, including shipping where the fault was ours. We issue them within 5 business days of agreeing the refund; your bank or card provider may take 5–10 business days to show it on your statement.

Your legal rights

This policy is in addition to your legal rights. If you are a consumer in the EU or the UK you are entitled to a repair, replacement, price reduction or refund when goods are faulty or not as described, under the legal guarantee of conformity. Nothing here limits those rights.

Contact

founders@loralabs.co. Please include your order number; it is shown on your order page. Lora Labs AB, company number 559595-2275, Skogsslingan 3, 182 30 Danderyd, Sweden.